1. Introduction
iLevel collect and manage customer data. We observe UK data protection legislation, and are committed to protecting and respecting customers' privacy and rights. Specifically, we act as "Data Controller" in respect of the information gathered and processed by this website.
In order that you are reliably informed about how we operate, we have developed this Privacy Statement which describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this site. This Privacy Statement also provides you with information about how you can have control over our use of your data.
If you have any comments or queries regarding our use of your data, please contact our Data Protection Officer by email at
info@i-levelapp.com or by post to
iLevel Limited, Depden Hall, Depden, Suffolk, IP29 4BY.
2. What information do we collect about you?
In general terms, we seek to collect information about you so that we can:
- fulfil iLevel orders and to provide aftersales customer care and support;
- communicate with you effectively whether this is about your order, the iLevel system and any system enhancements
The information that we need for these purposes is known as your "personal data". This includes your name, address e-mail address, contact numbers and geo location of tanks. We collect this in a number of different ways. For example, you may provide this data to us directly when filling in forms on this website, or when corresponding with us by telephone, e-mail or letter.
The information that we need for these purposes is known as your "personal data". This includes your name, address e-mail address, contact numbers and geo location of tanks. We collect this in a number of different ways. For example, you may provide this data to us directly when filling in forms on this website, or when corresponding with us by telephone, e-mail or letter.
We also use cookies on the Site and collect IP addresses (a number that can identify a computer or device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of managing your access to the Site and may use cookies to enhance your user experience. This information is not used to develop a personal profile of you. We do this so that we can measure our website's performance and make improvements in the future.
3. How will information we collect be used?
We will use your personal information for a number of purposes including:
- When you ask us to contact you, we will use the personal information you provide to identify you and enable us to contact you.
- Cookies, to help us administer the Site by:
- Regulating access to certain areas of the Site;
- Monitoring usage;
- Personalising content
- IP addresses may be used to identify the location of users, to block disruptive use and to analyse and improve the Site.
We may allow other people and organisations to use information we hold about you. We will do this if such third parties are providing services to us or on our behalf (for example administering the Site for us) or if we have been asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
4. Your rights to access your data and updating data
The Act gives you the right to access information held about you. Your right of access will be exercised in accordance with the Act. We will send you a copy of the information within 30 days of your request. Any access request may be subject to a fee of £ 10 to meet our costs in providing you with details of the information we hold about you.
Please email our Data Protection Officer
info@i-levelapp.com to request your personal data.
Should any data be inaccurate then you can update the information directly within the My iLevel area of the website or email/call our office who will update it for you.
You have the right to be forgotten – we will erase all personal data that we hold about you. Where we are legally required to store transactional information i.e. invoices, this will be stored for 6 years.
If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address
info@i-levelapp.com If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at
https://ico.org.uk/concerns5. Data privacy and security
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar6. Disclaimers
Every effort is made to ensure that the information provided on this website, and in this Privacy Statement, is accurate and up-to-date, but no legal responsibility is accepted for any errors or omissions contained herein.
We cannot accept liability for the use made by you of the information on this website or in this Privacy Statement, nor do we warrant that the supply of the information will be uninterrupted. All material accessed or downloaded from this website is obtained at your own risk. It is your responsibility to use appropriate anti-virus software.
This Privacy Statement applies solely to the data collected by us.
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.
